SUPPORT

Wyrd Global LLC

Write to support@wyrd.dev. A person answers — usually within two days.

The card will not wake

Hold it flat against the top third of the back of your phone, and hold it still for two seconds. The reader is not in the middle of the phone.
Take the phone out of a thick case, and off a metal or magnetic surface. Both block the read.
On Android, check NFC is switched on in system settings.
Still nothing? Every card has an address printed on it. Walk that instead — it opens the same door.

Send us the receipt Stripe emailed you, from the address you bought with, and we will find it. Include your Wyrd account email if it is different.

Physical decks ship separately from anything the purchase unlocks in the app.

This is the page the app stores point to for deleting a Wyrd account.

Export — Settings offers you a copy of your own readings and weaves before anything else happens.
Delete — Settings → the leaving. It removes the account and what is attached to it. It is a real deletion.
Cannot get into the app to do it? Write to privacy@wyrd.dev from the address you signed in with and we will do it for you — the account, the birth data, the readings, the reflections, the purchase record we keep (not Stripe's receipts, which the law makes us hold). An hour's grace, then it is gone.

The same request, with what is deleted and what is kept, stands on its own page: deleting an account.

Tell us what you were doing, what happened, and which phone you are on. If you can, say roughly when — it helps us find the fault in the logs.

Music and sync licensing: license@wyrd.dev

wyrd deciphers what is.